The trademark application The Science of Customer Engagement was filed by Verint Systems, Inc., a U.S. corporation (the "Applicant"). Application refused.
The application was filed in English (German was selected as the second language).
The Refusal with reference B 018470357 was Rejected according to Article 7(1)(b) EUTMR with decision issued on December 4, 2022 by the EUIPO.
Goods And Services
The mark was filed in class 9 with following description of goods:
Computer hardware and software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management
Software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities
Software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience
Software for enterprise recording to enhance regulatory compliance and /or minimize fraud, namely, omnichannel recording of voice, text, screen, and / or video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud.
The mark was filed in class 42 with Technology consulting services in the fields of business enterprise solutions, computer software, hardware, and cloud deployment, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia.