The trademark application was filed by Foundever Group, a corporation established under the laws of the Grand Duchy of Luxembourg (the "Applicant"). The application was published for oppositions on July 26, 2022, and it was registered by office on November 2, 2022 without any oppositions.
The application was filed in French (English was selected as the second language).
Change of name and professional address of the trademark registration was recorded on August 7, 2022. Change of name and address of the trademark registration was recorded on April 26, 2023.
Goods And Services
The mark was filed in class 9 with Recorded computer software and programs, magnetic recording media, Computerised applications and All of the aforesaid goods being offered exclusively in the context of customer relationship management, for others..
The mark was filed in class 35 with following description of goods:
Creation, establishment, management and operation of call centres and contact centres for others
Advisory services relating to the establishment, management and operation of call centres and contact centres for others
Customer relationship management assistance and business consultancy relating to Customer Relationship Management
Digital strategy advice and assistance in the context of customer relationship management for the benefit of others
Market research and studies
Administrative processing of orders
Opinion polling
Statistical information and studies for business
Evaluation and definition of consumer profiles
Definition and analysis of consumer behaviour
Research and verification of business information and messages on the internet, market intelligence and brand monitoring on the internet
Consultancy and assistance to companies relating to brand image and reputation
Business outsourcing services, Information and advice relating to outsourcing
Commercial intermediation
Data capture, Data entry, data integration, Compilation of data, Recording of data, Collating of data, Data transcription, Systematic ordering of data, Data mining and Data processing
Database management and compilation
Computerized file management
Subscriptions to telecommunications services (for others)
All of the aforesaid services being offered exclusively in the context of customer relationship management, for the benefit of others
Telephone answering for unavailable subscribers.
The mark was filed in class 36 with following description of goods:
Insurance underwriting, claims handling, Insurance brokerage for others, information and Consultations, in relation to the following fields: Insurance services, Insurance brokerage and Reinsurance brokerage
Debt collection, Financial guarantees Including, in particular, in relation to the following fields: Credit card payments and Remote payment
All of the aforesaid services being offered exclusively in the context of customer relationship management, for others.
The mark was filed in class 37 with Information and advice (non-financial), in relation to the following fields: Troubleshooting, repair and maintenance of computer hardware, telephone equipment and electric household appliances, These services being offered exclusively in the context of customer relationship management for others.
The mark was filed in class 38 with following description of goods:
Telecommunication services, Especially: Transmission, reception, processing and re-routing of telephone calls and electronic messages, centralisation of telephone calls, telephone telecommunications, Telecommunications by computer terminals, Telecommunications via the internet, Telecommunications by transmission via an internet server centre, electronic message response services, directing and processing of electronic messages
Transmission of electronic mail, Reception and dissemination (transmission) of messages, Data transmission and exchange on multimedia, Communications via national or international networks, Electronic exchange of messages via blogs, chat rooms, websites and web forums, Computer aided transmission of messages, information and images, Provision of access to telecommunications networks by computer, Network transmission of information
Providing access to web logs, Rental services of time access to a computing data base
Information about telecommunications and Consultancy relating to telecommunications.
The mark was filed in class 41 with following description of goods:
Training, in relation to the following fields: Help lines, Distance learning, Managing database, Data handling, Communications and client relationship management
On-line publishing especially In the form of blogs, electronic publication of online columns, magazines, articles and newsletters, Providing online electronic publications, not downloadable
Writing and publication of texts, questionnaires, surveys, polls, pamphlets, printed forms (other than publicity texts), publication of teaching materials.
The mark was filed in class 42 with following description of goods:
Computer consultancy, It support, Information technology [IT] consultancy
Computer programming
Design, installation, maintenance, updating, customisation and integration of computer software, computer software packages, computer applications and databases
Rental of computer software, Hiring of computer firmware and Rental of computer applications, Software as a service [SaaS], Cloud computing
Computer systems analysis and design
Database construction, Development of data bases and Storage of databases
Creating and maintaining websites for other, hosting websites
Conversion of data and computer programs (other than physical conversion), conversion of data or documents from a physical medium to an electronic medium
Electronic data storage
Hosting of computer apps
Recovery of electronic data and Electronic data analysis
Computer services for the analysis of data
Diagnosing problems relating to consumer electronics, computer hardware and software
Technical implementation and technical management of telephone call centres and contact centres for others.