The trademark application GENESYS CLOUD CX was filed by Genesys Cloud Services, Inc., a U.S. corporation (the "Applicant"). The application was published for oppositions on September 22, 2022, and it was registered by office on January 5, 2023 without any oppositions.
The application was filed in English (French was selected as the second language).
A transfer of the trademark registration was recorded on October 9, 2022. Change of name and professional address of the trademark registration was recorded on January 11, 2024. A transfer of the trademark registration was recorded on May 16, 2024.
Goods And Services
The mark was filed in class 35 with following description of goods:
Designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns
Personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service
Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns
Contact center and enterprise workforce management services, namely, personnel management services
Operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics
And automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications
All of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion.
The mark was filed in class 38 with Telecommunications services, namely, voice over internet protocol (voip) services.
The mark was filed in class 42 with following description of goods:
Providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers
Providing online non-downloadable cloud computing software for contact center management
Software as a service (SAAS) services featuring software for contact center management
Design and implementation of computer software for others in the field of contact center management
Consulting services in the field of design and customization of software for contact center management
Providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services and customized, customer-specific applications.