The trademark application GENESYS MULTICLOUD CX was filed by Genesys Cloud Services, Inc., a U.S. corporation (the "Applicant"). The application was published for oppositions on September 22, 2022, and it was registered by office on January 5, 2023 without any oppositions.
The application was filed in English (French was selected as the second language).
A transfer of the trademark registration was recorded on October 9, 2022. Change of name and professional address of the trademark registration was recorded on January 11, 2024. A transfer of the trademark registration was recorded on May 16, 2024.
Goods And Services
The mark was filed in class 35 with following description of goods:
Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns
Contact center workforce management services, namely, personnel management services
Operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics
Automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications
Designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns
Personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion.
The mark was filed in class 42 with following description of goods:
Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management
Software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management
Providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications
Installation and maintenance of computer software, all in the field of contact center management
Monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management
Technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management
Professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management.