The trademark application CUSTOMER ENGAGEMENT OPTIMIZATION was filed by Verint Systems, Inc., a U.S. corporation (the "Applicant"). Application refused.
The application was filed in English (German was selected as the second language).
The Refusal with reference B 012732848 was Rejected according to Article 7(1)(b) CTMR with decision issued on July 14, 2014 by the EUIPO.
Goods And Services
The mark was filed in class 9 with following description of goods:
Computer software and hardware for monitoring, recording and analyzing customer interactions and sentiments through various means and mechanisms of communication for the purpose of workforce optimization
Software for use in the fields of communications interception, telecommunications, digital security, surveillance, call-centers, enterprise business intelligence, quality monitoring, full-time and compliance recording, voice biometrics, speech analytics, text analytics, enterprise feedback management
Computer software for scheduling, performance management, training and reporting on employees
Computer software and hardware for use in customer service applications, namely, agent, case management, email management, knowledge management, live chat, web co-browsing, experience analytics, web self-service, and a web community where customers and employees can exchange information.